Support & FAQ
How can we help?
Answers about website checks, trust scores, accounts, and reporting issues. Scan results and technical evidence stay in English for now.
Email supportFrequently asked questions
- What is Fraudly?
- Fraudly helps users analyze websites for possible scam signals, phishing risks, suspicious behavior, and trust indicators using automated intelligence and AI-assisted analysis.
- Does Fraudly guarantee a website is safe?
- No. Fraudly provides automated informational analysis based on available public and technical signals. Results are not guarantees and users should always use their own judgment.
- How does the trust score work?
- The trust score reflects multiple signals Fraudly could reach at scan time. A higher score suggests fewer concerns—not guaranteed safety. A lower score highlights caution—it does not automatically prove fraud. Scores can change as new public data appears.
- What does Fraudly check besides domain age?
- Depending on available data, Fraudly may review HTTPS and DNS context, scam and phishing feeds, brand impersonation patterns, webshop contact and fulfillment cues, reputation indicators, discount urgency, social-ad shopping patterns, and possible dropshipping signals.
- Does Fraudly replace my bank, police, or consumer advice?
- No. Fraudly is an extra safety layer before you click, buy, or share personal data. For payment disputes, reporting fraud, or legal questions, use official channels—not Fraudly alone.
- Why might a new legitimate website still score cautiously?
- New or low-traffic shops often have limited public reviews, reputation history, and verification data. Fraudly may show caution even when a site is not fraudulent—combine the score with official sources and your own checks.
- How does Fraudly handle privacy and my data?
- Fraudly does not use advertising or cross-app tracking for ad profiling. Optional analytics run only with cookie consent. Avoid submitting passwords or card numbers in URL checks. See our Privacy Policy for full details.
- Can Fraudly detect phishing websites?
- Fraudly helps identify suspicious patterns commonly associated with phishing, impersonation, and scam websites.
- Why can scores change over time?
- Website risks and reputation signals can change quickly. Fraudly continuously analyzes new information and public intelligence sources.
- Is Fraudly free to use?
- Fraudly currently offers free website safety checks with additional features planned for future releases.
- Does Fraudly store my scans publicly?
- Some scans may appear anonymously in public activity feeds to improve platform intelligence and transparency. No personal data is intentionally displayed publicly.
- How can I contact support?
- You can contact us anytime at support@fraudly.app.
Related Fraudly resources
- Website scam checkerRun a free URL check for trust signals, scam patterns, and plain-language risk context.
- Scam helpPractical steps and official reporting links if you think you were scammed online.
- Scam awareness certificateTest your scam detection skills and earn a shareable Fraudly certificate.
- Download Fraudly appGet the iOS app or Chrome extension for on-the-go website trust checks.
Good to know
Fraudly provides informational analysis only—not legal, financial, or cybersecurity advice. Always verify important transactions and websites independently.
Company
- Chamber of Commerce (KVK) number
- 42105805
- Establishment number (vestigingsnummer)
- 000066091004
- VAT ID
- NL005497525B11
- Registered office
- Houtrustweg 353, 2583 LL 's-Gravenhage, The Netherlands
Fraudly is an online service. The address above is our registered business location, not a walk-in shop or visitor office.
Still need help?
Email us with the URL you checked and what you expected—we read every message.